Your Privacy Is Our Priority

bkko ("we", "our", "platform") operates a reliable online gaming service for users in Bangladesh ("you", "user"). This privacy policy ("policy") describes how bkko collects, processes, stores, and protects your personal information.

In this policy, "personal information" means any information that can directly or indirectly identify you. "Processing" means any activity involving the collection, storage, use, modification, transmission, or deletion of information.

We are committed to the protection of your privacy as one of our primary responsibilities. If this policy changes, we will notify you through the platform and the updated policy date will be displayed above.

We may collect the following types of information while you use the bkko platform:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Deposit and withdrawal history
• Balance and bonus information

2.3 Technical and Usage Information

• IP address and device identifier
• Browser and operating system type
• Time, date, and location of platform access
• Game history and preferences
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Records of conversations with our customer support team
• Messages and questions submitted via live chat
• Details of complaints or feedback

bkko uses your personal information only for the following legitimate purposes:

3.1 Account Management

Your information is used for account registration, verification, and management. This information is essential for ensuring login security and providing authorized access.

3.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or Upay. This information is essential for verifying that each transaction has been completed safely and correctly.

3.3 Security and Fraud Prevention

Information is processed to maintain platform security, detect suspicious activity, and prevent unauthorized use. Keeping your account and funds secure is one of our top priorities.

3.4 Customer Support

Your communication information is used to resolve your questions or complaints and to improve the quality of our service.

3.5 Compliance with Legal Obligations

Information is stored and used as required to comply with applicable laws, regulations, and directives from regulatory authorities.

Cookies and similar technologies are used on the bkko website and platform. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the core functionality of the platform. Without them, login, transactions, and gameplay would not be possible.

4.2 Functionality Cookies

These cookies are used to remember your preferences (such as language settings) so you do not have to re-configure them each time.

4.3 Analytical Cookies

These cookies are used to monitor platform performance and collect anonymous statistics to improve the user experience.

You can reject cookies through your browser settings, but this may limit some functionality of the platform.

bkko never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with partner organizations that assist us with payment processing (such as bKash, Nagad, Rocket, Upay), technology infrastructure, and security verification. These organizations are contractually bound to uphold our privacy standards.

5.2 Legal Authorities

Information may be provided in response to a lawful order or request from law enforcement agencies or courts in Bangladesh. In such circumstances, we will provide only the information legally required.

5.3 Business Transfers

User information may be transferred in the event of a business merger or acquisition. We will give you proper notice before any such change.

Outside of the circumstances described above, bkko does not share your personal information with any third party.

bkko uses industry-standard security technologies and practices to protect your personal information:

• SSL Encryption: All information transmitted on the platform is protected by SSL/TLS encryption, which prevents unauthorized access by third parties.
• Secure Server Infrastructure: Your information is stored in secure data centers where regular security audits are conducted.
• Access Control: Only authorized personnel have the right to access your information, and all access is recorded in logs.
• Regular Security Testing: Our systems are regularly tested to identify and address potential vulnerabilities.
• Two-Factor Verification: Additional verification may be required if suspicious activity is detected on your account.

Nevertheless, no transmission of information over the internet can be guaranteed to be completely secure. It is also your responsibility to keep your password and account information confidential.

bkko stores your personal information only for as long as necessary:

• For active accounts: information is retained for as long as the account remains open.
• For closed accounts: financial records and transaction history are retained for a defined period in accordance with legal requirements.
• For disputes or legal claims: relevant information is retained until the matter is resolved.

After the retention period ends, your personal information is securely deleted or anonymized so that you cannot be identified from it in the future.

As a user of the bkko platform, you have the following rights:

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide the information within a reasonable time after receiving your request.

8.2 Right to Correct Information

You may request correction of inaccurate or incomplete information stored in your account. This can be done through your account settings or by contacting the support team.

8.3 Right to Delete Information

In certain circumstances, you may request deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate business requirements.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of information processing. If your objection is reasonable, we will comply.

To exercise any of the above rights, please contact our support team via live chat or email.

The bkko platform is strictly for persons aged 21 and above. We do not collect personal information from anyone under the age of 21 and do not permit anyone below this age to register.

If we ever discover that a person under the age of 21 has created an account, that account will be immediately closed and the associated information will be deleted. If guardians notice any such issue, please notify our support team immediately.

bkko may update this privacy policy from time to time. For significant changes, we will post a notice on the platform and notify you at your registered email address.

Continued use of the platform after any changes will be considered your agreement to the updated policy. If you do not agree to the changes, the option to close your account is always available to you.

The latest effective version of this policy will always be available on this page.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]

We generally try to respond to your request within business days. Complex matters may take a little longer, but we will keep you informed of the progress.

For more information, see our Terms and Conditions, Responsible Gaming page, or FAQ.